POOR SERVICE FROM FNB BANK

I AM VERY DIS PLEASED WITH FNB SERVICE AS THEY HAVE OFFERED ME A UPGRADE IN MY ACCOUNT AND AFTER 2 DAYS THEY CALL ME TO SAY ITS BEEN DECLINED A SIMPLER PREMIER ACCOUNT NOT EVEN A CREDIT CARD ACCOUNT IT IS REALLY PETHATIC ID RATHER BANK WITH NEDBANK

I HAVE BEEN BANKING WITH FNB FOR OVER 20 YEARS