Poor Service from FNB - As Always

My Student Loan application via the app was approved; however, there was no clear communication on the next steps or required actions from my side. In an attempt to obtain clarity and proceed, I visited the Festival Mall branch, where I was advised that student loan matters are handled exclusively via the Loans Call Centre.

Upon contacting the Call Centre, I was informed that consultants dealing with student loans were unavailable and that I should request a call back through the app. I have done so multiple times, in addition to sending several emails, yet I have received no assistance or feedback to date.