Poor Service from FNB and one lie on top of another.

Oh well..... so after my last post and another email and message from FNB that my matter was escalated and that I will receive a phonecall in 48 business hours.... I am still waiting for that promised call like all the other calls that I was promised by FNB.... this is absolute ridiculous. I do belief that it is time that FNB trains there staff on Customer service and to align them with their own policies as every staff member that I spoke to on call that I had to make gave me another time frame. It want from 5 business days - confirmation that Ive received via email from FNB To 7 working days after I've phobes on the six day To 10 to 14 working days. When I've followed up on the 14th working days I was promised a call in 20 min at 9h00.... only to receive it at 16h20 only to be told that it is now 40 business day. This type of behaviour and Lies from FNB is totally unacceptable.

FNB High Priority Complaint ref *** been sent to Customer Resolution Centre ***. A consultant will contact you within 24-48 business hours.