Poor service from FNB and a complete disregard for basic human rights.

I want to start off by saying thank you to hellopeter, I don't know what would happen if we didn't have platforms like these.

This is my second bad review/ cry for help with FNB Bank. They don't care for their clients and or their basic human rights, i honestly dont know why i still bank with them. I reported ***** case/ transactions that happened on my account on the 19/06/2024 @11h08am, case number ***. I was at work, it seems as if my card was somehow cloned because I have my bank card with me. I have not received an update/ any communication from the FNB ***** department since then. I've tried to call, email, and also reached out to my banker who told me that he escalated matter and advised that i send email to *** but nothing. I sent an email to PPSR, on the 24th of June 2024, requesting simple update on status of my case, complaint reference number ***, no response. Everytime I call the ***** department I get told 7-30 days investigation period. I believe it's my right to get updated on what's happening with my case. I've been through this with FNB Bank, the only time I got help was after I came to this platform for help. I've been very stressed and a mess since this incident occurred and the fact that I have not received even a single call, email, sms etc since reporting this is not helping at all.