Poor service from FNB

Hi recently app**** for cash flow relief and was approved. On my banking app it shows an amount that was paid and I still havent received anything. This reflected on the 1st of May. From that time till now I have tried to contact them via secure chat and after waiting hours, it just says your chat has been disconnected. Like many others, I have been affected as I thought this process was supposed to assist us but instead it has caused unnecessary problems. This is very poor service on FNB side and judging by other comments around this, I am not the only one that feels this way.

Banks always say they have their customers needs in their interest but this is not the case.

Hope they resolve this soonest as it has put in a negative impression on FNB.