Poor service from FNB

On the 10 October 2023 an amount of R1649.99 was deducted from my transact account. I called FNB same morning and queried the transaction and I was told they could not reverse it bec it's a subscription. The agent advised me to cancel the card to stop more transactions going on and sent me debit card despite form and I was told the process takes up between 4 to 5working days to be resolved . Today is the 26 October 2023 I haven't heard anything from FNB. This is unacceptable , it's my money and I need answers in fact I need my money back.