POOR SERVICE FROM FNB

1. I called Bus Banking Enterprise on 3/1/24 to request a debit card. Request was escalated. Excellent service from the person I spoke to. See ref Rj*** 2. Received an email from permissionskyc on the same day 3/1/24 and 11/1/24. They asked for a resolution in a specified format. 3. Sent the resolution on 12/1/24. (First had to call a meeting and get Trustees to sign.) 4. Sent email 15/1/24 asking to acknowledge receipt. NO REPLY. 5. Called and got shunted around - eventually got a promise that the dept will call me. NOTHING. 6. Sent an email 17/1/24 asking if all is in order. NO REPLY. 7. In-between I called the complaints line. Got referred to the business banking. 7. Called Business Banking later the day on 17/1/24. Ref ***. Consultant said he will ensure that Permissions will call. NOTHING. 8. Called Business Banking 18/1/24. Halfway through - connection drops. 9. Tried to load a complaint on https://www.fnb.co.za/leadforms/complimentsAndComplaints.htmlposting. I watched the little wheel turning endlessly. The above is the complaint I tried to load. 9. THIS IS REALLY BAD SERVICE FOR SOMETHING SIMPLE LIKE REQUESTING A DEBIT CARD. IT IS WASTING MY TIME AND FNB IS NOT LIVING UP TO "HOW CAN WE HELP YOU". REALLY VERY BAD AND DISSAPOINTING SERVICE.