SL
Sithembile L

1 reviews | Active since Mar 2017

27 Mar 2017, 09:21

Poor service from fnb

<p>I'm so sick of the service I got from fnb...I went to the protea glen mall branch on the 3rd of March and was offered a credit card....from there I got different stories from the people at the branch and call center agents ...I had to go back to the branch 3 times and I can't even count the number of calls I made even laid a complaint with fnb. Eventually it seemed like I was getting service and on the 17 March I received ano sms saying my credit card account was opened and someone was going to contact me to arrange delivery of the card....it's been five days now and haven't received a call...I again called fnb and the lady said Mr delivery tried to contact me on the 23rd problem is fnb still hasn't changed my number despite me going to the branch three times asking them to change it. This is really pathetic and their staff tell u a different story each time. I would like to get my card delivered today as I see no excuse for it to take this long...</p> <p>Disappointed by fnb!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Mar 2017, 13:44
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

***

Tel number: *** (option one)