Poor service from FNB

Im totally disgusted with the service or should I say the lack thereof. I send an email to FNB on 20 August 2019 asking them to reactivate my personal account. I called beforehand to find out what is required in order to do so and the consultant advised what documents I should submit which I did and was advised that this should take 48hr. 3 Days later I received an email requesting me for more documentation which I provided them on same day. On 29 August 2019 my request was send to another department whereby I was advised that the account has not been opened as yet. On 2 September 2019 I followed up again still no feedback. On 5 September 2019 same is still not done and I still haven't received an email or call explaining why this is taking so long. The least they could have done was to merely just send an email advising of the progress. I'm so annoyed and I have been a FNB client for years and even have a Business Account with them which I will close and take my business elsewhere.