1 reviews | Active since Sept 2009
POOR SERVICE FROM FNB
Good day,
I am extremely upset about the service received from FNB on a ***** claim. Someone **********ly stole between R500000-R600000 from all my accounts at FNB. This was reported on 26/11/2020. According to them I only reported the case on 07/12/2020. I went to FNB Gezina branch 3 times and phoned in twice as well. The only helpful person there was Edna who sat 3 hours to go through my statements with me. My case number for this ***. I understand up to a point this must be investigated, but I never receive any feedback from the investigator Tulani, although I left numerous messages for him. My private banker of no use and no proper response from him to my emails sent. Yesterday whilst on the line with Elton in ***** division FNB loans called and after that from number ***. I tried to call that number but phone cuts off. I then received an email advising me the ***** loan on one of my accounts will be written off. I was happy until today nobody could confirm same. Again no answer in ***** department. I have been a client with FNB for 20 years with good standing and this service is beyond bad service. Please can someone assist me. Anton H Barnard
I received FNB SMS referring to the 24/48 hours where they will revert. The 48 hours, I don't think I will receive a response on 25 December. I just want to rectify something the loan being written off was received via SMS and not email from FNB.
Thank you
I received FNB SMS referring to the 24/48 hours where they will revert. The 48 hours, I don't think I will receive a response on 25 December. I just want to rectify something the loan being written off was received via SMS and not email from FNB.
Thank you
FNB RESPONSE BELOW - LATEST
Good day Mr Barnard, Thank you for taking my call and providing me with further details to gain a better understanding. I would like to apologise for the current situation and what transpired on your account. I have requested the investigator to give you a call to discuss the progress as she has a better view and understanding of this investigation. I will provide you with feedback regarding your debit orders and discussed. Regards
ME
I am still waiting for the investigator to call me and a call call re my debit orders that will go off sometime today. I could not go on leave in December as all my accounts depleted. The only issue resolved was the loan of R283 000 that the ***** took out on my name. Who cares at FNB about my credit rating or money lost to cancel my leave plans.
PATHETIC
Anton H Barnard
FNB RESPONSE BELOW - LATEST
Good day Mr Barnard, Thank you for taking my call and providing me with further details to gain a better understanding. I would like to apologise for the current situation and what transpired on your account. I have requested the investigator to give you a call to discuss the progress as she has a better view and understanding of this investigation. I will provide you with feedback regarding your debit orders and discussed. Regards
ME
I am still waiting for the investigator to call me and a call call re my debit orders that will go off sometime today. I could not go on leave in December as all my accounts depleted. The only issue resolved was the loan of R283 000 that the ***** took out on my name. Who cares at FNB about my credit rating or money lost to cancel my leave plans.
PATHETIC
Anton H Barnard