Poor service from FNB

Good day.

I hope you are well

I am writing to express my frustration with the poor service I’ve experienced regarding my limit increase application.

I submitted my July, August, and September payslips on Saturday. Despite having the entire Monday to review them, I only received feedback on Tuesday requesting my October payslip, which I sent immediately. It is now Wednesday, and upon following up, I was informed that my documents have still not been allocated — and that it supposedly takes 24 hours to allocate a single document.

I find this delay and lack of efficiency unacceptable. I would appreciate it if my documents could be urgently allocated and my application processed without further delay.

Further to the above please do something about your secure chat and call centre agents . Not only do you get transferred from pillar to post with the machine asking you to press 1/2 for a certain department. Eventually when you reach someone they very rude and dismissive as if you’re bothering them. All the agents I’ve spoke too didn’t seem eager to assist.