AM
Alet M

1 reviews | Active since Jan 2017

23 Jan 2017, 13:21

Poor service from FNB

<p>I have been a loyal cutomer of FNB for the past 40 years, with a "private clients" account nogal. During November last year I paid an amount into acredit card number for my son, not realising that the account was closed more than a year ago. He emmigrated to Europe. It seems highly irregular that a transfer to a non-existent credit card account went through without raising any issues in the first place. </p> <p>I have no other option as to take action to at the very least secure a reversal of the transaction, as it stands now I am being ******ed by your own bank.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jan 2017, 16:17
Official

Good Day

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)