Poor service from FNB

<p>Yesterday (16 Sept 2016) i went to visit a branch of FNB in Lakeside Mall in Benoni and what i witnessed was shocking. I went there to have my business account reactivated (which they deleted without informing me but thats another soty on its own) so i waited in those couches for an agent to assist me. The behaviour of one agent was shocking, she was busy chatting with her friends while the queue of angry customer was growing in front of her. She was not concerned at all, her name is Clara Maluleka. I took it upon myself to ask for the name of the manager and i was told his name is Roger Aiyavoo and i raised the matter of the chatting agent with him and all he did was to go to the agent and ask if everything was ok to which she said yes. No investigation, no follow up of work that she has done over the past 2 hours, nothing. I would like to have both Roger and Clara investigated for poor customer service and dealt with accordingly, if they need training let them be trained, if they need disciplinary action let it be taken. I am writing this hoping to get feedback from customer care director of FNB.</p>