IC
Ian C
1 reviews | Active since Aug 2014
19 Jul 2022, 12:07
Poor service from FNB
Received a new debit card but there was no default pin attached. Called the help center and the phone was picked up and put on the counter and the call ignored. Had to order a new card to solve the problem. Was assisted on the second call by a very helpful lady.
Helpful (0)
Replies (1)0
Replies (1)IC
Ian C's updateReviewer Update
19 Jul 2022, 12:52Thank you for the quick response. I have ordered a new card and should be sorted within a week. The main issue that requires attention is that after the painful experience of going through your bots, a staff member just leaves you hanging while you have to listen to the background noise of a call center! Without this bad experience, the experience at the call center, with the second operator, was of a high level.
IC
Ian C's update19 Jul 2022, 12:52
Reviewer Update
Thank you for the quick response. I have ordered a new card and should be sorted within a week. The main issue that requires attention is that after the painful experience of going through your bots, a staff member just leaves you hanging while you have to listen to the background noise of a call center! Without this bad experience, the experience at the call center, with the second operator, was of a high level.