POOR SERVICE FROM FNB

On 3 May 2019 I have app**** for a credit card at FNB, telephonically the agent told me it would take up to 10 working days, for the application to be completed. (That has given me an estimate of 17 May 2019). If I don't call the new card department, I don't get any feedback. I received an sms to say that the delivery team will be in contact with me (18 May 2019). Today, 21 May I once again phoned the new card department, only to hear that my card is ready for delivery, and she will send out the delivery information. And this will take another 5-10 working days. So this means that it will be in total a whole month to get a credit card from FNB, from application up until delivery of the card, and not 10 working days as first stated by the agent who has done the initial application. This is poor service, if you can even call it service, because if you don't contact them, you don't hear anything from FNB!