WP
Willem P
1 reviews | Active since Jan 2016
18 Apr 2019, 13:19
Poor service from FNB
I have complained about the so called benefits of FNB on the go not working. I complained on Sat, Mar 23, 10:25 AM and have yet to receive a response.
They offer you 'benefits' that you are unable to redeem and then you end up spending unnecessarily on things you would not have bought without these incentives.
Poor service
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
18 Apr 2019, 14:18 Good Day,
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply18 Apr 2019, 14:18
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
WP
Willem P's updateReviewer Update
07 May 2019, 16:59Hi. Thanks for coming back to me. I was contacted but i have been redirected again and again to the point where i am now once again in the FNB customer service blackhole. The last feedback i got was that they have all the necessary documents and they will get back to me. This has not happened in many weeks
WP
Willem P's update07 May 2019, 16:59
Reviewer Update
Hi. Thanks for coming back to me. I was contacted but i have been redirected again and again to the point where i am now once again in the FNB customer service blackhole. The last feedback i got was that they have all the necessary documents and they will get back to me. This has not happened in many weeks