Poor service from FNB.

I received an Sms yesterday stating that an amount of R135.00 will be debited from my account , REF. No. was my ID, I immediately phoned FNB to be transferred over 3 times, till I got to the ***** department which was not helpful at all spoke to Machake Kgasi who answered my call while talking to someone else and was also eating I could hear the chewing to this person my call was just a "oh its one of those again" , was told to wait for the debit order to go through, I did that. This morning when I called FNB again it was confirmed that the debit went through but I now need to phone tomorrow, no one bothered to apologies for the inconvenience caused as well the unnecessary expense of calling and using data to download the app. Again these people have my account and ID number. I am appalled.