1 reviews | Active since Oct 2018
Poor service from FNB
Early in August I did a follow up regarding the payment of my ebucks for my house purchase with my private banker. She mentioned that someone would be in contact regarding it and yes someone did mail me saying that my ebucks would be loaded in September. Towards the end of September I sent this person a mail 3 times since my ebucks statement had come through and nothing had been loaded and received no response from this gentleman. I forwarded this communication to my private banker earlier this week and received an apology and she said that she would like to follow up on the issue. We are now at the end of the week and no response or any type of communication has been made. I’m not sure if this organization feels that I need to beg to give them my business or does being a private client come with the bank charges and no service these days?
Good day Naeem Kerbelker,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Private Clients for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Naeem Kerbelker,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Private Clients for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)