1 reviews | Active since May 2016
Poor service from FNB
After receiving extremely poor service from the insolvency department due to their error and a delay in refunding me money that they *******ly debited off my account I sent a request to FNB to close my banking account. This has still not been done and they have charged me my monthly banking fee despite me having given notice prior to the date that the monthly fee be debited off. The poor service just continues and they have still not notified me that they will close my account. I put in the request for closure two weeks ago.
Good Day Mandy de Lange ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mandy de Lange ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***