1 reviews | Active since Feb 2018
Poor Service from FNB
Fnb Loans are pathetic you are always transferred from pillar to post the call center agents have no client centricity or urgency to help you. Managers are always in a meeting and when you ask to speck to one there isn't any but they work under supervision , how can someone work under supervision but no one higher them is available to speck i will report this to the FSB i still have no feedback and when they call you they allow the phone to ring once and hang up and send an sms they failed to get ahold of us this is terrible.
Please contact me as i am still waiting for assistance and preferably one of the managers who are in meetings.
Good day Luke,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Luke,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)