POOR SERVICE FROM FIRST NATIONAL BANK (FNB)

I am utterly disappointed with the so called customer service I receive from FNB. I have been with them for I think about 10 years now and I am seriously considering switching banks. My account, my credit card, my personal loans, my car finance, everything is with them and it makes no difference to them. I spent in total 85 minutes on the phone with them, spending over R200 of my own airtime as their customer care line is not free, and they will not call you back, when my airtime ran out they did not even bother calling back, this was Saturday morning, I had to wait until Monday so that I could once again call them for assistance. I was transferred to so many consultants that I lost count, the consultants don’t know what's going on either, they each tell you something different and then just transfer you, then they put you on hold for long periods of time, bearing in mind all these calls are recorded by FNB. This morning I called again, got given another email address, only to get a reply in the afternoon that for any further correspondence I need to correspond with another email address. I am shocked at the disgusting service I have received and am still receiving from FNB and I will be reporting them to the Banking Ombudsman, they should have a certain standard that they abide by. Shame on you FNB.