Poor service from ebucks shop

Being a diligent ebucks follower, I manage my banking based on potential rewards. The poor service I recieved of late is making me reconsider the effort vs benefit.

After months of saving my ebucks, I decided to finally use it on some items from the ebucks store. My order was placed on the 4th of Feb, firstly I recieved the wrong item (conveniently an item of less value), this was returned for a replacement, the new item was once again the wrong item, the 2nd wrong item was collected on the 15th of Feb. No one has reached out to me since, so I have no ebuck and no product.

The consultant that I was dealing with has moved to another division in FNB (that's what the automated response says).

Very disappointing!