IA
Iftekhar A
1 reviews | Active since Jan 2012
11 Oct 2019, 20:53
Poor service from eBucks department
I bought a few vouchers from the eBucks store that did not work when I tried to redeem them.
I logged the issue with the eBucks department 3 weeks ago and I'm still waiting for it to be resolved. They keep saying the matter has been "escalated" but don't provide any feedback. Sent follow up e-mails this past week but they just ignored it. EC: 52ad3e29
This is totally unacceptable especially since I pay extra to have one of the more "premium" accounts that boasts better service.
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FNB (First National Bank)'s replyOfficial
12 Oct 2019, 11:12Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply12 Oct 2019, 11:12
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)