Poor service from eBucks and FNB Connect

On the 25th of May I ordered an ebucks card from the ebucks store. It is now the 3rd of June 2020, and I have still not received my ebucks card nor received any communication.

On the 31st of May 2020 I ordered a Samsung Device from FNB Connect, upon application I received a quote, which I accepted and was told I qualified for the particular device I had ordered. I have not received any update since on when I can expect delivery of the device and how much the device insurance is going to be.

I have been a FNB customer for over five years and normally I get good service, however I extremely disappointed at the service, or lack thereof.