POOR SERVICE FROM eBUCKS!!!

Fault : Rc***<br> <br> I bought Nu-Metro movie tickets with my eBucks. When I went to the merchant to redeem them they were invalid.<br> <br> 18th of August 2015 I escalated the issue to Nu Metro Head Office via telephone. They advised the voucher codes I am presenting are likely not their vouchers. The numbers are too long! And that I should escalate to eBucks.<br> 18th of August 2015 I did just that and escalated to eBUCKS.<br> <br> Now it is the 26th of August 2015. I have received zero feedback from eBucks. I phone them almost daily. But still they can not give me a progress or status of my call..<br> <br> They just keep on telling me they will re-log my call. But there is ZERO activity they are reporting with my call. They cannot provide me with information of what has been done. And the current status.<br> They just say they will re - log the call.<br> <br> I am tired of phoning them. The cost of recovering my tickets is now more than the cost of the vouchers. I have lost more than the value of the vouchers trying to get feedback from eBUCKS. <br> <br> A very poor service from a big company. I got a bond, bank account, everything with these guys - FNB. eBucks division is offering me a very poor service.