Poor service from ***** Department

I was de*****ed and reported the matter to the bank, everything to assist with the investigation was submitted. Only to be told " We regret to inform you we couldn't retrieve the funds as they have been utilized already". Like are you expecting to find the funds i had been de*****ed still in that account? As people who are running a **** surely they are receiving funds and utilizing those funds right away. The account is still active with the bank they use. Now i find that response somehow like no effort was done to retrieve those funds.