POOR SERVICE FROM COMPLAIN DEPT / CARE@FNB

I have logged a ***** incident on Tue, May 22, and complain same week also visited the branch and to date we haven't received feedback last time I call I was told the complain has been close and they will reopen it again ,we also sent mail to Mark Van Der Merwe and ********** ********** out mail has been ignore.

below are the mail and the ref Ref ********** Q

---------- Forwarded message --------- From: FNB Care ********** Date: Mon, Jun 11, 2018 at 10:33 AM Subject: RE: FNB:-) Ref ********** Q Has been issued for your query. For updates contact ********** ********** To: Itumeleng Pheko **********

---------- Forwarded message --------- From: Itumeleng Pheko ********** Date: Thu, May 24, 2018 at 6:54 PM Subject: Re: PURPOSE GIVERS FOUNDATION NPC To: van der Merwe, Mark ********** ********** **********

Hi Mark

The ***** was logged on tues and we did go to the bank yesterday we still need clarity on your internal system and rules, our business account was de*****ed through toll Gates and I have few question regarding this.

The first transaction was on the 18 Mar 2018 as per my FNB statement most transaction are toll gate but the question is why is the account still transacting even if I don’t have funds (I would think it will start declining after two transactions without funds) and you still continued transacting the account to date without funds and charging me excess amount(interest). I need a serious clarity on that and how is possible that you transacting the account without funds and I mean your system should detect this.

On Thu, May 24, 2018 at 8:58 AM, van der Merwe, Mark ********** wrote:

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Good morning Vincent

As per the complaint logged please be advised that you will need to come into the branch and cancell the card and log a ***** request with the bank.

You can also cancell the card via online banking.

Kind regards

Mark Van Der Merwe | Senior Business Manager | Gauteng South West | Business Banking Shop L310 - L312, Cresta Shopping Centre, Cnr Beyers Naude and Weltevreden Drive, Cresta | | Tel: (087) ********** | ********** | FNB Business Desk: 0877 FNB(362) 247

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