1 reviews | Active since Oct 2009
Poor service from call centre. FNB
I opened two accounts yesterday with FNB. Made an EFT to both accounts but the 1000 to the one account not reflecting. Called the call centre ********** at 08:05 and spoke to the most arrogant lady that did not even bother to assist me. And to get rid of me she trasferred my call......
Why should I continue to have these accounts if this is the service i am getting from the start?.
Good day Youmari,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Youmari,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)