1 reviews | Active since May 2014
Poor Service from call center
<p>On the 17/11/2016 i spoke to a consultant to order a credit card. I asked a consultant for urgent delivery because i wanted to use a credit card to book for reservation for a holiday with my family. The consultant said she will speak to her team leader for urgent delivery. On the 21/11/2016 i recieved a message from fnb saying that the credited has been personalised with my name and fnb will contact me within 24hrs. I never recieved a call frm fnb. I phoned again on the 23/11/2016 and i spoke to a non friendly consultant who told me to be patient because its takes 5 days for the card to be delivered. On the 25/11/2016 i phoned and spoke to a fnb call center team leader and she said that she wont be able to help me untill monday the 28/11/2018. I waited for call from the fnb tean leader as she promised and no one phoned me even now. This is really a bad service from fnb and i would not recoment anyone to use this bank as its not helpful. I regret the day i decided to use fnb and transfered my salary to this bank. </p>
Good day Mr. js.mathebola
Thank you for bringing this matter to our attention. Kindly note that we have logged a high priority complaint for you with the following reference number: ***.
You will receive feedback in 24 to 48 working hours.
Thanks Regards
FNB Hello Peter Complaints resolution
(W): ***
E-mail: ***
Good day Mr. js.mathebola
Thank you for bringing this matter to our attention. Kindly note that we have logged a high priority complaint for you with the following reference number: ***.
You will receive feedback in 24 to 48 working hours.
Thanks Regards
FNB Hello Peter Complaints resolution
(W): ***
E-mail: ***
Hi Rahim
Thank you for your response.
Yesterday 01/12/2016 i recieved a call from one of the consultants in credit card department. They said that they spoke with a delivery company and the card will be delivered same day or latest it will be tomorrow.
Today got 1 missed call in the morning that i think it was from delivery company. I could not pick up a phone as i was in a meeting. I phoned the credit card department again and the lady i spoke with said that the delivery guys couldn't get hold of me. "Like i explained to the consultant that i was in a meeting" she said that she will try to get hold of the delivery guys again to give me a call. Well....... that was it. It was during the day around 13:00. I never got any respond from there and here i am back to 1 without getting any service.
Thanks
Hi Rahim
Thank you for your response.
Yesterday 01/12/2016 i recieved a call from one of the consultants in credit card department. They said that they spoke with a delivery company and the card will be delivered same day or latest it will be tomorrow.
Today got 1 missed call in the morning that i think it was from delivery company. I could not pick up a phone as i was in a meeting. I phoned the credit card department again and the lady i spoke with said that the delivery guys couldn't get hold of me. "Like i explained to the consultant that i was in a meeting" she said that she will try to get hold of the delivery guys again to give me a call. Well....... that was it. It was during the day around 13:00. I never got any respond from there and here i am back to 1 without getting any service.
Thanks