Poor Service from Business Credit Card Division

I am trying to cancel our Business credit card facility. I have now sent 3 emails to ********** with no response.

I have called the call centre twice with no help at all. After complaining telephonically I then waited for 15 minutes to speak to the manager. I was then told that the manager was busy and he would call me back. They took my details but unsurprisingly he has not bothered to call me.

I was then told that it takes 7 working days and if I want it faster, I must contact my business manager named Lazarus Lephalale. Firstly, how does it take 7 working days for someone to press a button to cancel a credit facility? Secondly, the contact number given for Lazarus does NOT exist.

We cannot wait 7 working days for a simple request like this. We are changing directors on the business this week so need it done now.

I have always been a fan of FNB but I find this type of service completely unacceptable