Poor Service from Business Banking

I app**** online over 2 weeks ago to open a FNB Business Account, linked to my profile of 2 other companies.<br> I have been sent from pillar to post regarding FICA requirements (proof of residence) As far as I am concerned, I met the requirements and it was even confirmed as so by FNB.<br> I am still not able to transact on the account as there is a hold on the account (due to FICA documents) despite the call centre confirming the documents were received and accepted. I even did a telephonic verification on the address.<br> <br> I have now requested the account be closed and REMOVED from my profile as it was absolutely pointless having an account that I can not use. This request has STILL not been actioned as they are probably all asleep as per usual!<br> I have already opened a STD Bank account and the same documentation for FICA was received and accepted.<br> <br> Why is the service so bad from FNB Business Banking? Nobody ever came back to me to advise on the status of the account. I had to contact them each and every time!<br> FNB has lost me as a client. I am moving my other 2 business accounts away from FNB as well.<br> <br> Poor, pathetic service FNB!