Poor service from a consultant

Visited the Dobsonville branch to withdraw e-wallet. I then found various ques ,queries and joined the correct one. As I was about to withdraw , I took out my phone for the pin as well as my bank cards from other institutions as I felt I should withdraw at one bank,a consultant came to me and told me I should go to my own bank , without asking she let someone else withdraw right in front of me and gave me terrible attitude .She had no idea that not only was I there to withdraw but I was there to collect e-wallet money. Such a ridiculous service ...