Poor service fro FNB online account opening

12th of January made first contact with FNB over the telephone to open an account, I spoke with Keo****pse. I have not had any verbal communication from him or anyone else at FNB since then. <br> <br> I have sent numerous emails with all documentation that was requested and about a week later I receive a reply asking for another copy and/or an additional document. <br> <br> On the 20th April 2015 I decided to visit an FNB branch. The consultant was Hilton at FNB Civic in Bellville who was incredibly helpful. He was however unable to get the account open as there was some sort of error.<br> <br> On the 20th April I decided to close the account. Hilton and I would then attempt to open the account in the branch, where I could get it done without the hassle of having to wait a week for a reply each time. I called and spoke with Thayi (ref no. RL***) and he assured me 3 days and it would be closed. It is now the 23rd April and having visited the branch again this morning I was notified that the account is still open and has since Monday when I requested the account to be CLOSED has instead been ACTIVATED!<br> <br> NOT ONLY ARE THEY UNABLE TO OPEN AN ACCOUNT THEY ARE ALSO UNABLE TO CLOSE A HALF OPEN ONE!!!