poor service for such a big financial institution

<p>My name is Patricia L Sello. I am very disappointed by fnb regarding the registration and opening of account for my new company. I registered on Monday the 6th of June and have been calling for a follow up from Wednesday the 8th of June. The response that I get is that they are still busy with it and I must be patient, they have a back log, they will follow it up and come back to me which they never did, they will escalate it as and the last answer that I got today from Jennifer is that she sent the request to the other department to send me the mandates form. Is this benefit (Save time, as you can register your company online. No queues, no hassles and a fast turnaround time) uplicable for real? As a Platinum Cheque Account Client or even just a client I expect a proper customer service. This is disgusting, poor, inappropriate and disappointing. I even think of changing a bank. One thing that fnb forgets is that we are the ambassoders of the bank. A LOT of people opened accounts because I told them how best this bank is and now the best turned to be the worst. </p>