Poor service for private wealth clients

Afternoon

I have spend a lot of wasted time calling and being transferred to various departments that does not know what they are doing.

I am disappointed because my account has been upgraded to Islamic PW and they assisted me efficiently this morning. This afternoon I was told that the Cheq Islamic cards will be ordered , however the credit card and Pedro card needs to be ordered by the Pw card division due to it non Islamic. Call gets transferred then cuts off

I called back twice and held on for over 20min as the consultant does not understand what is required and makes me hold on to which I then cut the call and requested a manager or TL to call back but to no avail.

So they needed to upgrade the current credit card and petrol card from private client to private wealth for myself and my wife .. how difficult is this ?????? This is really frustrating because no one competent can help you and considering you a private/ wealth client …