POOR SERVICE FOR PRIVATE CLIENTS

I'm gravely disappointed in the service that I have received from FNB.<br> Our family are loyal FNB supporters for almost 30 years and have recently experienced exceptionally poor service.<br> All of our finances are with FNB, but I'm seriously considering moving to another bank.<br> <br> Reasons:<br> <br> 1. We recently app**** for a homeloan . I have a very strong balance sheet. Other banks offered the full loan at prime minus 1. FNB offers 60% at prime and refuses to assist.<br> 2. I have to contact FNB to find out who my private banker is.. I never hear from her unless I have to re'fica'my account. On top of this, I receive poor emails titled 'fyi'.<br> 3. My private banker informs me that I have to re-apply to be an FNB private client. She informs me that I need to collect my new cards at an FNB branch. I refuse to do this as what is the point of being an FNB private client if cards can't be delivered? <br> 4. The private banker informs me that the new cards will be delivered. I'm still waiting. It's almost a month later.<br> <br> I'm in retail and understand that customer service is the most important aspect of any business. Customers pay our salaries. <br> <br> Raymond THomas