DT
Domenico Tomé
1 reviews | Active since Apr 2019
11 Apr 2019, 13:01
Poor service for online business registration
Dear FNB,
You offer this online register a business service and within the first few steps to start the process are quick to request our payment for a service, yet no actions from you to deliver the paid for service or provide us with proper updates as to the status of our applications.
I paid the money immediately and got the confirmation sms and email.
I also got the second email requesting documents which was sent to you on Monday. With the automated response that the supp**** documents / application will be handled within 3 business days.
Yet no follow up from your offices.
I paid to have my company name reserved and according to CIPC it still has not been done.
My application for processing my registration has not even been processed in any way on their side.
So either pay my money back into my account sothat I can go register directly with the CIPC or process the service I paid for already.
My reference number you supp**** was: o2GZGrjMykQA
I await your response.
Regards
Mr Tomé
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
11 Apr 2019, 15:20Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply11 Apr 2019, 15:20
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
DT
Domenico Tomé's updateReviewer Update
16 Apr 2019, 10:17Good day
FNB after my initial public post made contact and the lady that followed up was kind enough to phone me 3 times to find out if someone from their business registration department has made contact.
The next day I got feedback via sms and email that the Name Reserved was logged as well as the company registration.
They then sent me a Declaration and a KYC form that had to be signed and returned.
This was done last Friday and no further response from their department has been made.
Dear FNB, please find a solution to have a better response with customers who submit their documents after you request them from them.
The Easter Weekend and other public holidays are around the corner and we have no guarantee that our matter will be sorted out and when it will be done.
Yesterday we spoke to representatives from the Toyota Foundation and we had to inform them that the delays to forward final content for various projects are due to us having to wait for FNB to provide us feedback on how long matters will take with them to finalize our registration and account.
It is a matter of showing some personal interaction with potential business clients that use your service that is required. Especially if you want us to use your banking services to manage all our business interests.
A bank can only operate with a strong client base and keeping a strong client base you need clients who enjoy using your services and who knows that you strive to manage their matters with care.
I will keep an eye on my email account to see if you deliver on providing me feedback within the stipulated 3 day auto response we are given every time we sent documents when you request it.
Regards
Mr Tomé
DT
Domenico Tomé's update16 Apr 2019, 10:17
Reviewer Update
Good day
FNB after my initial public post made contact and the lady that followed up was kind enough to phone me 3 times to find out if someone from their business registration department has made contact.
The next day I got feedback via sms and email that the Name Reserved was logged as well as the company registration.
They then sent me a Declaration and a KYC form that had to be signed and returned.
This was done last Friday and no further response from their department has been made.
Dear FNB, please find a solution to have a better response with customers who submit their documents after you request them from them.
The Easter Weekend and other public holidays are around the corner and we have no guarantee that our matter will be sorted out and when it will be done.
Yesterday we spoke to representatives from the Toyota Foundation and we had to inform them that the delays to forward final content for various projects are due to us having to wait for FNB to provide us feedback on how long matters will take with them to finalize our registration and account.
It is a matter of showing some personal interaction with potential business clients that use your service that is required. Especially if you want us to use your banking services to manage all our business interests.
A bank can only operate with a strong client base and keeping a strong client base you need clients who enjoy using your services and who knows that you strive to manage their matters with care.
I will keep an eye on my email account to see if you deliver on providing me feedback within the stipulated 3 day auto response we are given every time we sent documents when you request it.
Regards
Mr Tomé
DT
Domenico Tomé's updateReviewer Update
24 Apr 2019, 11:38Dear FNB,
After a few days my company has finally been registered via your system.
Yesterday after my final documents came from the CIPC, I was sent an email and sms from FNB to say welcome to eBucks with a PIN provided and to inform me that I was registered for inContact.
I went onto my personal accounts online banking profile to find that a Gold Business account was listed.
But according to the system error codes I cannot transfer any money to the business account as its still Frozen.
Could someone from the business account side please interact with us and provide us with information and feedback.
Items like:
When will we get the details of our business account,
When can we setup our direct online banking profile for the account,
When can we deposit the opening balance,
When will we get our card,
We have no idea of how long things will take or when things will be processed from your side.
There has been no communication about our business account sofar for the above listed items.
Please follow up and provide us some insight.
Thank you
Domenico
DT
Domenico Tomé's update24 Apr 2019, 11:38
Reviewer Update
Dear FNB,
After a few days my company has finally been registered via your system.
Yesterday after my final documents came from the CIPC, I was sent an email and sms from FNB to say welcome to eBucks with a PIN provided and to inform me that I was registered for inContact.
I went onto my personal accounts online banking profile to find that a Gold Business account was listed.
But according to the system error codes I cannot transfer any money to the business account as its still Frozen.
Could someone from the business account side please interact with us and provide us with information and feedback.
Items like:
When will we get the details of our business account,
When can we setup our direct online banking profile for the account,
When can we deposit the opening balance,
When will we get our card,
We have no idea of how long things will take or when things will be processed from your side.
There has been no communication about our business account sofar for the above listed items.
Please follow up and provide us some insight.
Thank you
Domenico