Poor service for FNB Connect

<p>I moved from Cell C to FNB Connect a month ago and had great cellphone reception for the first 2 weeks. Thereafter the reception became so poor that I cannot hear the person on the other end of the line or they can't hear me or the phone makes a terrible screeching sound. I use my cellphone for business sometimes as I am not always in my office during the day so this has been a huge problem. Every time I have needed to phone someone I have had to use my landline which defeats the whole purpose of having a cellphone. On Thursday 23 June I phoned FNB Connect and was told they would assist by Monday 27 June. I asked them to phone me on my landline due to the problem. Someone did contact me on my cellphone but I did not answer due to the problem with reception. I phoned them (again) and spoke to someone who promised a consultant would phone me the following morning with feedback which did not happen. I phoned again (now (now on the Tuesday 28 June) and was told a techician would assist. The technician phoned me on Thursday 30 June and said the problem was with the SIM card and someone would help me by Monday (today) to no avail. When I phoned them (again) an hour ago, I was told someone would give me feedback within the hour which they did not. This has been going on for almost 3 weeks now and I cannot continue any longer. Whenever I call the FNB Connect Call Centre, I have had to wait about 20 minutes a time and, as apologetic and sincere as the consultants seem. nothing has been done thus far to help. Every time when I have contacted them I have left an alternate number so they can inform me of what needs to be done to sort this out. I am at the stage when I want to cancel my contract. I bank with FNB and they are usually great but clearly this does not seem to be the case with their Connect department</p>