Poor service for finsncial struggling customers ...was cut off and transfered 7 times

Good day ,

I apoligise for not paying my R600 arragement last month.

I have been unemployed , retrenched since August last year.

My Uif has paid out for the first time and I as you can imagine . I really need that money to stay afloat. I had to move as I could not afford my rent . I am a single lady with no financial help.

On the 18th of May I got my first Uif pmt in 8 months. R1660 was debited from my account to my Fnb Card ***26 8020 . I am aware that I did not honor my R600 arragement from end of April . I have no problem with you guys keeping R600 as part of the R1660 that has been debited. Every time any amount enter my cheque account Fnb card takes off the full payment.

I encounter this problem almost every month. This is a huge problem ... every cent that comes in must buy food , petrol en data for me to get a search for a new job.

Kinldy re-imburse me as soon as possible . I really , really need this money . I need to go for an interview and I have no petrol money . The difference is R1060 that you need to re-imburse me . Then I need to make the next R600 pmt end of May 2021 . Please help. If I have petrol to get to the interview . I can start making full payments on my credit card from next month and re instate this as a normsl card.

Kindly also see if you can stop this debit order so we can avoid this problem in the future. My covid loan was also debied a second time in May 18 th R495 ... I have logged the claim ... I need money urgently to attend a interview.. If I get that my life can go back to normal and I can honor my payments as ususl. For now I need the extra money taken from my account . I am single , lost my home and have no one to help me finincially.

Your help will be much appreciated

Have a blessed day!

Kind regards

Carina

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