Poor service for company error

<p> </p> <p>I Hoosen Asmal<br />did a transfer On the 12th March 2017 at 19:40pm from an FNB credit to Nedbank, however due to a smart app error funds were transferred to Multichoice DSTV instead of Nedbank. My account at Multichoice has not been credited due to the reference being incorrect. FNB & Nedbank have confirmed that the funds are debited out of my FNB account however not credited to Nedbank or DSTV account. None of the above mentioned companies have assisted in finding my funds. </p> <p>It is absolutely ridiculous that my funds are lost and FNB has not assisted in anyway, considering this was a SMARTAPP FAULT AND NOT MY FAULT </p> <p>To date I am still waiting to find my funds. </p> <p>I would appreciate if this error can be investigated and rectified.</p> <p> </p>