Poor service for business banking which is unacceptable

I'm experiencing a serious problem with the business department and NO ONE can assist me. On Thursday 21 Jan reopened my existing business account and I received a message that one of the bankers would call me...WHICH UNTILL TODAY NO ONE HAS CALLED. 22 Jan I called the business department to request my business account to be activated, I was told I need to complete a business tax form and once that is completed then my account would be active. I called 3 times to *** and all I received was the document will be sent to you. Saturday in the mist of this pandemic I had to go to the bank just request the forms to to emailed to me. Today I call about 3 different numbers and I am just being transferred from one department to another, calls are not being answered. I chat to different people on a secure chat, I get disconnected in the middle of a conversation and I need everytime explain what I need help with. This is not the service i expect from FNB just to request someone to call me from the tax department to assist me in completing tax forms