Poor Service for an account downgrade

<p> </p> <p>Had app**** to downgrade my account from platinum to Gold at the parktown fnb branch on 31 October 2016. My cheque and savings pocket was downgraded immediately and i was told the credit card would need to be reapp**** for as they do not do an immediate account change like they do with an upgrade (inconvenience tactic to avoid downgrading).</p> <p> </p> <p>I supp**** the required documentation, signed and sent through the quote after weeks of waiting, and up till now, I cannot get a direct answer on the status of my new credit card, and if I can no longer use my current platinum credit card.</p> <p> </p> <p>The call centres keep cutting the call when I phone to query the status, so I decided to go back to the parktown branch to get better service. after 30 minutes of waiting (only 1 available clerk), the manager asked my query and then took me to an empty desk where he called the very same call centre I was trying to avoid. the lady on the phone told me she is not sure when my credit card will be activated leaving me with no clarity at all. when I pressed for an answer, she put me on hold for 15 minutes where i then got impatient and stormed out of the branch. Absolutely disgusted with FNB's declining service.</p> <p> </p> <p>I still have no idea when my credit card will be activate, when it will be delivered, do i still use my current credit card? will my ebucks levels be restored and I earn the correct amount for the month? I am left with a lot of questions and noone capable of answering them. at this point I am just sitting in limbo, waiting for some sort of response from a capable FNB staff member, which seems very hard to come by.</p> <p> </p> <p> </p>