1 reviews | Active since Sept 2018
Poor Service for a premium service fee from FNB.
I phoned in to the Premier Banking call center earlier today to clear up a general inquiry regarding my car delivery. I was put on hold for approx 40 minutes. I had to end the call as I had another incoming call. the I moved to the Premier suite as FNB marketed it as "your own team of bankers" - essentially a single point of contact. What a lie!
FNB's been hounding me to "upgrade" to Private Clients - it is my opinion that they only want to charge a Premium and Private clients fee but the service level is utterly poor to say the least.
Johan Rossouw
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***