Poor service Fnb Watercrest KZN

Went into the Watercrest branch took a number and waited, could see that consultant was at counter 3 busy with another client. There was another consultant busy with another client on internet banking, consultant finished with client at counter 3. Not looking at next ticket which was 25 assisted another client who can in after me.This was very annoying. Asked for the manager who tried avoiding taking responsibility even trying to to say only one consultant was on duty, when I pointed out there was two, then stated that she was not a consultant. Then i asked her how was it a non consultant was assisting a client at counter three when i walked in. I have used this branch many times before and have never had such ******* service, it really was the worst, If this is the kind of service then Good luck in this trying time. What I needed as I found out, Was just good old service and I assisted my self with my cellphone app, POOOOOOOR SERVICE !!!!!!