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delangeralston D

1 reviews | Active since Jun 2017

29 Mar 2018, 15:17

Poor service FNB smar devices

I recently ordered a smart device from them the device was here in two days, WOW fantastic but the after sales service is perthetic its been seven days and my quire with the delivery of the wrong device has not yet been sorted out. I've taken it to supervisory level and nothing yet. I think its due to the fact that we are a junk status third world country, maybe

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Mar 2018, 15:50
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

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I do apologise for any inconvenience caused.

Regards,

Client Experience Team

Email address: ***

Tel number: ***