Poor Service FNB private wealth and Outsurance.

I've recently sold a property bonded by FNB Private Wealth. After registration I kept on waiting to receive confirmation of account closure and decided to contact them today. After speaking to FNB homeloans, FNB private homeloans, I got told that the person who can give me my own account information is the private banker. After holding the line for more than 20 minutes, no one answered the private suite line.

So I decided to phone FNB complaints, the lady at complaints, who was the first person that actually gave me info on the account, advised me that Outsurance who's in charge of the building cover on said bond, must first make payment before that account can be closed. So I phoned Outsurance, who had no idea what I was talking about.

Now I have an open account, two hands of the same body, as Outsurance and FNB are basically owned by the same people who are not communicating, several debit orders that shortly require the bond refund to go through, and several people who could not care less.

I'd also like to add that I pay a premium for private wealth service, such I'm still awaiting to receive