HP
Heinrich P

1 reviews | Active since Apr 2009

15 May 2017, 10:42

Poor Service - FNB Private Wealth

<p>I've contacted my Private Banker on 10 May 2017 to enable chq card for international use</p> <p> </p> <p>She said she will send the request to the Service Suite</p> <p> </p> <p>Since today I've not received any feedback and the travel date is 17 May 2017</p> <p> </p> <p>I'll go to ABSA and get a debit card and transfer all the monies to the ABSA account to use in Germany</p> <p> </p> <p>I'm not licking anyone's back for service - That day's is LONG GONE</p> <p> </p> <p>FNB Private banking service is becoming useless to say the least .....</p> <p> </p> <p>Regards</p> <p>Mr Prinsloo</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 May 2017, 11:10
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)