Hellopeter
Share Your Experience
LS
Lindo S

1 reviews | Active since Feb 2018

09 Feb 2018, 17:24

Poor service - FNB Private clients banking service

I have banked with FNB my entire life, but today I am disappointed to say that my favorite bank has let me down. I have been calling FNB Private clients division regarding the changing of my Private Banker. I was allocated a Private Banker from Johannesburg in fact when I live in Pietermaritzburg. I have been contacting FNB numerous of times and I am disappointed to say that nobody has even tried to correspond with me even my Private Banker, which begs the question on whether FNB lives up to its products.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Feb 2018, 09:51
Official

Good day lindo-shangase,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

LS
Lindo S's update14 Feb 2018, 15:19
Reviewer Update
Noted, Thank you for your assistance, My issues have been resolved and I am a happy FNB client once again.
FNB (First National Bank)
FNB (First National Bank)'s reply14 Feb 2018, 16:01
Official

Good day lindo-shangase,

Thank you for your postings and changing the review status.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***

We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints Team

Naomi Petersen

*** (option one)