1 reviews | Active since Jan 2014
Poor service : FNB life
Sad to say after being with FNB for many years I feel like closing all our acounts and move on. We've been battling to sort out life insurance with FNB since beginning of June and by now we know that when FNB tells you they will email a policy or they will get someone to call you it won't happen. When we phone we get transfered from the 1 person to the other. And we give more than enough grace. It's been about week and half again since we we're supposed to get a life insurance policy for my husband. I loaded a complaint and they personally phoned me to inform me that they will email his policy. That never happened. They did phone my husband a day or 2 later to tell him he should go for blood tests. Not sure why they will phone to say they will email the policy if they haven't finalized it and if blood test are needed. My husband asked the question and they said they will phone back. That is now a week and half ago. No policy. No email with ingo on the blood tests. This is my 3rd review in a months time and the ONLY way we get a response from FNB. Sad part is that still we don't move forward.
Thank you. But unfortunately nothing improves. We sit 2hrs from the nearest decent town if blood tests needs to be done (4hrs there and back). My husband is going to town tomorrow, but still no documents about the tests or the so called policy they said they will email. We can't fo special trips just for blood tests
Thank you. But unfortunately nothing improves. We sit 2hrs from the nearest decent town if blood tests needs to be done (4hrs there and back). My husband is going to town tomorrow, but still no documents about the tests or the so called policy they said they will email. We can't fo special trips just for blood tests