JC
Jacobus C
1 reviews | Active since Jul 2019
23 Jul 2019, 09:29
Poor Service - FNB KYC Department
Trying to get physical address changed via the FNB KYC department is impossible and there is no response to emails the last couple of weeks.
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Replies (2)
FNB (First National Bank)'s replyOfficial
23 Jul 2019, 10:40Good day Jacobus Conradie,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply23 Jul 2019, 10:40
Official
Good day Jacobus Conradie,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
JC
Jacobus C's updateReviewer Update
24 Jul 2019, 16:01And the poor service continues. Just received a email statement with my wrong address on it again.
JC
Jacobus C's update24 Jul 2019, 16:01
Reviewer Update
And the poor service continues. Just received a email statement with my wrong address on it again.